How Do You Judge Quality?

The quality of care you receive and the doctors you choose have a direct impact on your health. At Tanner Health, we measure hospital quality by how well we compare to national standards and how well we meet your expectations.

Hospital quality is evaluated using proven tools and indicators. The seven basic tools of quality in hospitals include flowcharts, check sheets, cause-and-effect diagrams, histograms, Pareto charts, scatter diagrams and control charts. These tools support healthcare quality improvement by helping teams identify issues, track performance and make meaningful changes.

Key indicators of hospital quality include patient safety, clinical outcomes, care coordination, efficiency and patient experience. These align with the five P’s in hospitals: people, processes, policies, performance and patient experience, and guide how care is delivered and improved. At Tanner Health, these principles shape our commitment to evidence-based medicine, which uses the best available research to guide safe and effective care.

Quality care is also measured through structured feedback. Patient satisfaction surveys help us understand what we’re doing well and where we can do better, while ongoing review supports continuous healthcare quality improvement. Together, these efforts help ensure consistent hospital quality across our system.

We also focus on the five D’s of healthcare quality: delivering the right care, at the right time, in the right place, for the right patient, with the right outcome. These priorities, combined with evidence-based medicine and patient satisfaction surveys, help Tanner Health continuously improve care and strengthen trust in the communities we serve.

Are Tanner hospitals accredited by The Joint Commission?

Tanner Health Georgia hospitals, Willowbrooke at Tanner, Tanner Home Health and Tanner Hospice Care have earned accreditation from The Joint Commission, an independent not-for-profit accreditation organization, by demonstrating compliance with national standards for healthcare quality and safety in hospitals.

Learn more about The Joint Commission.

Click to view The Joint Commission information for:

• Tanner Medical Center/Carrollton and other Carrollton facilities
• Tanner Medical Center/Villa Rica and other Villa Rica facilities
• Higgins General Hospital and other Bremen facilities

Tanner Medical Center/East Alabama in Wedowee, Alabama, is accredited by the Alabama Department of Public Health.

Are Tanner hospitals highly rated by any national, independent organizations?

Media and consumer groups often publish guides to hospitals and healthcare choices in various cities. The Atlanta Journal-Constitution publishes the AJC Hospital Checkup. You can call the Georgia Department of Public Health or the Georgia Hospital Association for more information. We also invite you to ask your doctor what he or she thinks about any Tanner hospital.

Has Tanner and its hospitals received any awards or other recognitions?

Tanner Health System, our hospitals and various programs have won numerous awards and recognitions, including being named to Truven Health Analytics’ 15 Top Health Systems list four times. View our latest awards, honors and recognitions.

Does your doctor have privileges at a Tanner hospital?

Ask if your doctor has privileges at a Tanner hospital. This will determine whether he or she is permitted to admit patients to a Tanner hospital.

Does Tanner continuously review and improve its quality of care and patient satisfaction?

We encourage all healthcare team members to continuously ask these questions: “How are we doing?” and “Can we do it better?” At Tanner, this is built into all aspects of the quality health care that we provide. It is also a key part of Tanner’s Mission, Vision and Values.