AccessOne Payment Plan Updates

What’s changing with my AccessOne payment plan?

If you currently have a payment plan with AccessOne, you will continue to make payments as usual until your balance is paid in full.

For hospital visits on or after May 1, new payment plans will be set up in Tanner MyChart. This creates a simpler, more connected way to manage future bills from Tanner Medical Center.

What you need to know

If you already have a payment plan with AccessOne:

You will continue to receive statements from AccessOne and make payments directly to them for visits you made before May 1, 2026.
Your balance will remain the same and only decrease as payments are made.
Your current payment plan will continue until your balance is paid in ful.

For any new balances from visits on or after May 1:

You will need to set up a new payment plan in Tanner MyChart (or call Patient Financial Services at 770-812-9566).
During this time, you may have two separate payment plans and receive different types of statements.

Additional hospital billing updates

Beginning May 1, hospital billing statements will feature a new design, and on July 15, Text-to-Pay messages will arrive from a new number.

As these updates roll out, you may receive up to three different types of statements from Tanner Medical Center, depending on your AccessOne account status and dates of service.

Below are examples of the statements you could receive:

What you need to do now

To ensure you remain up to date with your account and payments, you should:

Continue making your AccessOne monthly payments as scheduled until your balance is paid in full.
Log in or create your free Tanner MyChart account to manage future payment plans and billing preferences. You can visit TannerMyChart.org or download the MyChart app from Google Play or the Apple App stores on your mobile device.
Watch for new billing statements from Tanner Medical Center starting July 1.
Watch for updated Text-to-Pay messages beginning July 15.
If you need help accessing your account, call 770-812-6875.

Please note that call volumes may be higher than usual during this transition. If you are unable to reach a team member, please leave a voicemail, and we will return your call as soon as possible.

Billing Updates 2026

Who do I contact with questions?

These updates are designed to simplify the billing experience while supporting better communication between patients and care teams, helping ensure access to care remains clear, connected and easy to manage.